Simplifying Social Media Metrics

May 21, 2018

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Metrics are simply standards of measurement by which efficiency, performance, or progress can be assessed. Yet in social media it can get complicated quickly with amount of data and options of what can be collected and where. In this podcast, we will cover the basics of collecting social media data, tracking social media metrics and identifying KPIs (key performance indicators). We will also consider how to link social media actions to business goals and marketing objectives for social measurement and optimization. This episode's host is Cyndi Greenglass.

Some of the talking points will include:

  1. Is there a simple way to link social media metrics to business and/or marketing objectives?
  2. What else should be as marketers being thinking about when it comes to social metrics?
  3. What is the biggest mistake marketers still make with social media metrics?

Mind the Gap – Here comes Generation Z. Are you prepared?

March 28, 2018
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Brands, business leaders, and marketers ignore this new cohort at their own peril. Generation Z, aged 8 to 23, is now America’s fastest-growing demographic, representing 25%+ of Americans.  That makes them bigger than the Baby Boomers, and even bigger than the Millennial generation.  Despite the fact that Gen Z is made up of such young consumers, it is already an important cohort that is making its presence felt across brands, culture and advertising.

While many of us have been distracted by the Millennial generation, today we turn our focus to Gen Zers to learn some surprising truths about their attitudes and behaviors, and why ignoring them will be a big mistake for marketers.

Our guest today will be Patti Girardi, colleague, author and renowned thought leader in generational marketing. Host is Cyndi Greenglass.

Patti Girardi

Patti Girardi is an author, speaker and longstanding contributor to the IMC and DMC programs at West Virginia University's Reed College of Media. She is a recognized thought leader in marketing to Millennials and Generation Z. Previously, Patti served as VP, Marketing for Chartwells, the college dining division of global foodservice giant Compass Group. In this role, Patti led Chartwells’ industry-leading rebrand from “Eat. Learn. Live.” to “Where Hungry Minds Gather,” addressing the unique attributes of Generation Z. Patti previously served as VP, Sales & Marketing for Fox Cable Networks. She began her marketing career with Cox Communications, where she held a number of field and corporate marketing positions. Girardi graduated valedictorian from Trinity College with a Bachelor of Arts in Economics and also holds a Master of Business Administration from Harvard University. 

Time to declutter your data and create your own narrative story

February 28, 2018
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We have all heard about how you can make your life more balanced when you declutter your closets and your life. But what about your data? Can you really make yourself better understood when you turn your data into a three-act narrative? Today we will hear from Neelesh Varde who will help us unlock the secrets of how to unlock the visually appealing stories in your complex data.

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If everything starts and ends with data, where do you want to go?

February 13, 2018
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The graveyard is littered with companies who have died when they were abandoned by their customers. This is what happens when you don’t listen to them, and you lose touch with what matters. Today, we live in a world where our customers want to help shape the brands they are passionate about and even control the conversation. It is a two-way dialogue in business today, and marketers have to understand how to navigate this new environment. In this podcast, we will learn how brands need to evolve to stay relevant, how to determine what data is valuable and actionable, and how companies are using data to develop meaningful loyalty and engagement.

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Is “data-driven” the buzz kill for marketing?

January 31, 2018
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Data-driven communication is the buzz word in marketing as we are being held accountable for our efforts and our budgets. Metrics, measurement, and milestones are the vocabulary of today, but does that mean awareness, engagement and loyalty no longer matter? In our focus on big data and data science, have we dehumanized marketing? Today we talk with Susan Emerick, a long standing social media advocate to understand how being a data-driven marketer improves and enhances your social presence and infuses the soul of marketing.  

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